Privacy policy

Last updated: June 9, 2025

This Privacy Policy describes how Ashtar Shining LLP (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ashtar.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Introduction/About

  1. This website is owned and operated by Ashtar Shining LLP (hereinafter “us” or “we” or “Ashtar Shining LLP”). You mean the person accessing the website (“you” or “Customer”) and these Terms govern your use of our website.
  2. By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms of the Privacy Policy in their entirety. Ashtar Shining LLP reserves the right to update, modify, or replace these Terms at its sole discretion, without prior notice. Any changes to the Terms will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of the revised Terms.
  3. This separate presentation of a provision of the Terms of Use (“Terms”) governing the usage of Ashtar Shining LLP’s website or any purchase therefrom is provided solely for your convenience. The provision is an integral part of and must be interpreted in accordance with and in conjunction with the Terms of the Website available at https://ashtar.in/policies/terms-of-service. In case of any inconsistency, the Terms shall prevail.

How We Collect and Use Your Personal Information

We (or our third-party service providers) collect personal information, when you use our website, including but not limited to your name, email address, phone number, shipping address, payment information, government issued identification documents (such as PAN etc.), and other relevant information which may be required to complete your order. This information is gathered during the registration, order placement, checkout and payment processes. The collection of such information is necessary to facilitate the processing of your orders, deliver our services, and provide customer support in accordance with your requests.

Use of Cookies

  1. The Website may use cookies to enhance user experience. A cookie is a small data file that is sent to your browser from a web server and stored on your device. Cookies cannot access or read data from your hard drive or other cookies created by other websites, nor do they cause any damage to your system. 
  2. By using our website, you consent to the use of cookies and similar technologies as described in this policy. You have the option to disable cookies through your browser settings, but please note that doing so may affect your experience on our website. By using the website and/or providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your personal information that you disclose in the course of using the website with third parties or service providers for the purposes set out and in accordance with these Terms.
  3. Cookies help us recognize you upon return visits, identify areas of interest based on usage patterns, and personalize content and advertisements. You may choose to disable cookies via your browser settings; however, doing so may affect the functionality or performance of the Website. We do not link Non-Personal Information from Cookies to Your Personally Identifiable Information.
  4. We may permit authorized third parties to set cookies or similar technologies in your browser for analytics or advertising purposes. No personally identifiable information will be shared through these cookies.

Log Files, IP Addresses, and Device Information

  1. Due to standard internet communication protocols, we automatically collect information such as the URL of the website you visited prior to ours, your IP address, browser type, operating system, usage patterns, ISP, mobile carrier, UDID (if applicable), and location data when enabled. Additionally, as described hereinabove we receive information when you access third-party web pages by using our website or any of our services. 
  2. We do not disclose personally identifiable information (or other information associated with your IP address) to third parties except with your permission and except as described hereinbelow.

Behavioural Targeting

  1. We may partner with third-party advertising networks that use cookies or similar technologies to collect data about your browsing activities in order to deliver targeted advertisements. Our ad partner may use cookies and Web beacons to collect non-personally identifiable information about your activities on the website and other websites to provide you targeted advertising based upon your interests. 

Widgets and social media/third-party features

  1. Our website may include social media features, such as showing a Twitter feed. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on Website. Your interactions with these features are governed by the privacy policy of the third-party providing it. Similarly, Our Privacy Policy does not apply to any information you post from the Website to other third-party websites, due to the public nature of such postings.

Links to other websites

  1. Our website may contain links to other websites. We are not responsible for the actions, practices, or content of such websites linked to or from our website. We are also not responsible for the privacy practices, content, or security of third-party websites linked to from our website. Users are encouraged to read the privacy policies of any third-party websites they visit.

Market Research

  1. We may conduct online research surveys in order to gather feedback about the Website and opinions on other important issues, through email invitations. When participating in a survey, we may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. Personally Identifiable Information collected through market research will be used only by us and will not be given or sold to any third party without your consent or as otherwise permitted by this Privacy Policy.

Use of Aggregate Data

  1. Ashtar may combine Non-Personal Information you provide through the website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information.

Disclosure of Information

  1. Except as provided below or otherwise expressly agreed by you, we will not disclose any Personally Identifiable Information collected from you on the Website.
  2. To facilitate the fulfilment of your orders and to enhance your experience with our services, we may share your personal information with trusted third parties including payment gateways/processors, logistics partner for shipping and delivery of your order and marketing platforms to send marketing communications. We may also share Personally Identifiable Information with service providers who perform services on our behalf, such as website operations, marketing, analytics, and support services. These third parties may also access your email address (unless you opt out as more particularly set out hereinafter) to send promotional content or conduct market research on our behalf. We will take reasonable efforts to ensure that their access is limited to information strictly necessary to perform their duties and use such information only for the purpose of delivering services to us or as required by law. However, you acknowledge and agree that we shall not be liable for any acts/omissions of such service providers and such acts/omissions shall be subject to the privacy policy that they may have. 
  3. We may also share Personally Identifiable Information when permitted or required by law, such as in response to legal requests (e.g., court orders, etc.), to protect individual or public safety, property, or legal rights, or to defend ourselves in legal proceedings. Where legally permitted, we will attempt to notify you of such disclosure.
  4. If you do not wish us to share your information with service providers as outlined hereinabove, you may opt out by contacting sales@ashtar.in Kindly note that such opt-out does not apply to disclosures that are required by law or essential to service delivery.
  5. We may deliver content and services to You via third-party websites. Your Personally Identifiable Information will not be shared with those websites without your consent. However, information you voluntarily provide on such websites is not subject to this Privacy Policy.

Security policy and User-ID/Password

  1. We use industry-standard security measures, including firewalls, intrusion detection systems, encrypted data transmission, and secure operational protocols, to protect your personal information, account credentials, and usage data. Your user ID and password must be kept confidential. If you suspect they have been compromised and are unable to reset them via the Website or application, contact our technical support at sales@ashtar.in
  2. We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information to the best of our ability, please be aware that no data transmission or storage method is entirely secure, and we cannot guarantee the absolute security of your information.

Questions about this privacy policy

  1. For any questions regarding this Privacy Policy, please contact our customer service team at sales@ashtar.in

Your personal information will be used exclusively for the following purposes:

  1. To process and fulfill your orders, including its delivery/shipping, payment verification and order confirmation;
  2. Provide you with our services and other products and services that you may request or that have expressed interest in;
  3. Evaluate your interest and needs in order to improve our services and make available other offers, products or services;
  4. Manage our everyday business needs such as website administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use or to comply with the law;
  5. To communicate with you regarding your orders, inquiries, and customer support requests;
  6. Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing;
  7. To facilitate subscription processing and send promotional and marketing communications, if you have opted in to receive such communications. You may choose to unsubscribe from these communications at any time by following the opt-out instructions provided in each email or by contacting us directly;
  8. To improve the functionality, performance, and content of our website and services based on your preferences and browsing behaviour; 
  9. To operate and improve the website and enhance your experience of using the website. 

We reserve the right to modify or update this Privacy Policy at any time. Any changes to this policy will be posted on this page. By continuing to use our website after any modifications to this Privacy Policy, you accept the terms as may be updated or revised from time to time.

Marketing communications

  1. By creating an account, making a purchase, or otherwise providing your contact information on the Website, you expressly consent to receive marketing communications from Ashtar Shining LLP. These communications may include, but are not limited to:
    • Updates about new product launches and collections.
    • Exclusive promotional offers, discounts, and sales events.
    • Information about upcoming events, collaborations, or company news.
    • Such communications may be delivered via email, SMS, phone calls, or other channels as provided by you during registration or checkout.
  1. You may opt out of receiving marketing communications at any time. This can be done by clicking the “unsubscribe” link provided in marketing emails.
  2. Ashtar Shining LLP may use your personal information to provide tailored marketing content and personalized offers. By using this website, you also consent to this use of your data.
  3. Ashtar Shining LLP does not sell or share your personal information with third parties for their direct marketing purposes without your consent.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@ashtar.in or contact us at Kalyani Nagar, Sr. No. 13 14 Kumar City Bldg 13, Cluster No. 1, Pune, MH, 411006, IN.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.