FAQ

1. What makes Ashtar jewellery unique?

Ashtar is more than just jewellery—it’s wearable art. Each piece has been dreamed up and sketched out by our designer and founder Meetashi Makar. A team of skilled artisans who specialize in traditional silver craftsmanship, then translate these designs into sculptures of silver and earth minerals.

2. Are Ashtar pieces made of real silver?

Absolutely. We craft our jewellery using 92.5% pure silver. Every piece comes with a certificate of authenticity, ensuring you receive genuine, high-quality jewellery that’s built to last.

3. How are Ashtar pieces created?

Each creation is born from a process that starts with selecting raw, high quality materials. Our artisans creatively and meticulously give form to Meetashi Makar’s original, hand-sketched designs, transforming carefully handpicked materials into one-of-a-kind masterpieces.

4. Can I place a custom order?

While we will not change our original design, please do get in touch with us and we will be interested to know how we can collaborate with your ideas and create for you.

5. What payment options do you offer?

We support a variety of payment methods, including:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Cash on Delivery (in select locations) is available for purchase of Ashtar products upto a maximum value of ₹15,000 and is restricted to a single order.

Detailed payment options and instructions will be available at checkout.

6. Do you offer international shipping?

Yes, Ashtar ships globally. Shipping fees and delivery times will vary by destination. For specific details, please refer to our Shipping Policy page on the website.

7. What is your return/exchange policy?

We stand behind the quality and artistry of our creations. If you’re not completely satisfied with your purchase, please contact our customer support within 14 days of delivery for assistance. Please note that custom pieces are generally non-returnable, as they are uniquely tailored to your vision.

8. How should I care for my Ashtar jewellery?

  • At all times, store the Ashtar jewellery in the suede pouches provided along with the black strip which wicks away moisture and keeps your piece tarnish free.
  • Avoid direct contact with chemicals and perfumes.
  • Clean gently with the soft dry jewellery wipe provided

For detailed care instructions, please refer to the information included with your purchase or visit our Care Guide on the website.

9. Where can I have a tactile experience of Ashtar jewellery?

We’re excited to bring our creations closer to you through exclusive pop-up events. Stay tuned by following our social media channels and subscribing to our newsletter for updates on future events and store openings.

10. How do I stay informed about new collections and events?

Be sure to visit our website and follow us on Instagram, Facebook, and Pinterest to stay updated with the latest news about our collections, pop-ups and exclusive offers.